Help Center
fg771 Frequently Asked Questions
From opening an account to withdrawing money via bKash — find answers to all your questions about fg771 in one place.
fg771 is committed to ensuring a safe and transparent experience for players in Bangladesh. The questions below come in most often to our support team. Each answer is written in plain English so you can get the right information quickly and enjoy playing without interruption. If you do not find your question, contact our support directly at the bottom of the page.
Account and Registration
To register at fg771, you need an active mobile number, a valid email address and a strong password. The registration process is simple and can be completed within a few minutes. Providing accurate information when creating your account ensures no issues with withdrawals later.
No. According to fg771 policy, each person may only hold one account. If multiple accounts are detected, they will be closed and any accumulated bonuses may be cancelled. This rule applies to everyone in the interest of fair play.
fg771 is for those aged 21 and above only. You will need to confirm your age when opening an account. Creating an account for minors is strictly prohibited, and any such account identified will be closed immediately.
On the login page use the "Forgot your password?" option. A verification code will be sent to your registered mobile number or email. Once you verify your identity with the code, you can set a new password. If needed, get help via 24/7 live chat.
fg771 follows a verification process in the interest of secure transactions. Identity verification may be requested for large withdrawals. This keeps your account secure and prevents fraud. If you have any issues with verification, the support team will help.
Deposits and Withdrawals
Deposits via bKash are generally instant. Using the correct amount and the correct reference number, funds are added to your fg771 account within seconds. Rarely, a slight delay may occur due to network issues — in that case, contact support with a screenshot.
The minimum deposit amount at fg771 is ৳500 and the minimum withdrawal amount is also ৳500. This applies to all methods including bKash, Nagad and Rocket. This limit is set to ensure secure processing even for smaller transactions.
Withdrawals via Nagad are generally completed within 10 to 45 minutes. In most cases it takes even less time. Rarely, it may take slightly longer during busy periods or due to system updates.
fg771 generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad or Rocket) may apply their own transaction charges. Check the fee policy of the relevant provider before making a transaction.
Yes. Both deposits and withdrawals are possible via Rocket at fg771. Rocket users can transact starting from ৳500. Processing time is just as fast as bKash and Nagad — generally within 10 to 45 minutes.
If a withdrawal takes more than 45 minutes, contact fg771's 24/7 live chat. Providing the transaction reference number, amount and time will allow the support team to resolve the issue quickly. You can also contact via email: [email protected].
Games and How to Play
To bet on BPL or any cricket match, first log in to your account and go to the cricket section. Choose your preferred match, select the bet type (such as match winner, toss, high score) and enter the amount. Check the odds carefully before confirming your bet.
Yes. All games at fg771 can be played directly from a mobile browser — no app download required. Games run smoothly on both Android and iOS devices. In the slots section you will find games from many popular providers including PG Soft, Pragmatic Play and JILI.
RTP or Return to Player is the theoretical percentage of total wagers a game returns to players over the long term. Games with a higher RTP generally give more returns over a longer period. However, this is not a guarantee of the outcome of each spin — every round is conducted independently.
fg771 Casino section offers multiple table games with real dealers including live baccarat, live roulette, live blackjack and Sic Bo. Streamed live from Evolution Gaming and Ezugi studios, these games deliver a genuine casino experience.
All games at fg771 are developed by world-renowned software providers such as PG Soft, Pragmatic Play and JILI, who use RNG (Random Number Generator) tested by independent auditors. Every result is completely random and not predetermined. fg771 is committed to ensuring fair play.
Bonuses and Promotions
The fg771 welcome bonus is available simply by opening a new account and making your first deposit. You will receive a 100% bonus on your first deposit up to ৳5,000. For example, depositing ৳2,000 will add another ৳2,000 in bonus. A 20x wagering requirement must be met before the bonus can be withdrawn.
A 20x wagering requirement means you need to place bets totalling the bonus amount multiplied by 20. Example: if you receive a ৳1,000 bonus, the bonus funds become withdrawable after wagering ৳20,000. The bonus balance cannot be withdrawn until the requirement is met.
You can join the fg771 VIP program automatically — no separate application needed. By playing regularly you can progress from Bronze through Silver, Gold and up to the highest Platinum level. The more you play, the faster your VIP level increases.
fg771 VIP cashback is given every week. Weekly cashback goes up to 0.4% at Bronze level, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum. This cashback is added automatically based on your net losses.
Yes. fg771 regularly runs reload bonuses, free spin offers, cricket tournament bonuses and special promotions on special occasions (such as during BPL or T20 World Cup). To find out the terms and duration of promotions, ask in live chat for the latest updates.
Security and Responsible Gaming
fg771 keeps all information secured through SSL encryption. Your personal information, password and transaction details are never shared with third parties. Our systems undergo regular security testing to ensure your data remains protected at all times.
If you feel you need a break, you will find the self-exclusion option on fg771's responsible gaming page. Your account can be kept closed for a set period. To learn more about this feature, let the support team know via 24/7 live chat.
fg771 takes responsible gaming seriously. If you notice signs of problematic play, use the options to set deposit limits, take a cooling-off period or apply a full self-exclusion. Read the responsible gaming page for details and reach out to support if needed.
The fg771 support team is available in Bengali via live chat seven days a week, 24 hours a day. Immediate help is available at any time, day or night, for any question or issue. You can also contact via email: [email protected].
Still have questions?
Our Bengali-speaking support team is by your side 24/7. Contact us via live chat or email and get a quick answer.
24/7 Live Chat
Support in Bengali
Email Support
Fast Withdrawals
In 10–45 minutes
SSL Security
Secure Transactions
More Helpful Pages
Responsible Play
Tips for playing safely and responsibly along with self-exclusion options.
Read More